With a variety of communication methods available today, we prioritize our Zippy clients’ preferred method of communication. Our clients typically select one of the following:

• Text messaging

• Phone call

• Email

During your welcome meeting, you can explore a variety of ways to actually place your order, in addition to identifying your preferred stores. During the meeting and throughout your time as a Zippy client, your private shopper will gain an understanding of key aspects of your needs to provide a seamless and successful private shopping experience. Check out our Bulk Product Offerings and Commonly Ordered Goods for guidance with your grocery list if needed. Our Zippy clients place orders via:

• Email 

• Google Form 

• Text messaging (including pictures or screenshots of lists) 

• Phone call

Zippy also has a Grocery List template for our customers who chose to use it. We can provide a fillable template digitally or on paper for our clients, depending on their preference.

In the welcome meeting, our clients select their level of communication and preferences for a seamless experience. Zippy clients can choose: 

• High Contact: Direct communications about all product substitutes 

• Select Contact: Identifying select items they’d like to be contacted about regarding substitutions

• Low Contact: Best judgement of your private shopper based on welcome meeting preferences and previous orders

With a private shopping service like Zippy, we can provide added value compared to your typical app-based grocery delivery. Since Zippy deliveries come in reusable and insulated bags, we can deliver your order, your way while keeping the planet in mind. Our clients receiving deliveries behind gated access (ie. apartment, gated community, side/back door, inside your home, etc.) enjoy the piece of mind that they can provide access to their home for a delivery to one shopper, and not have to explain to everyone randomly assigned to your order through a delivery app. 

Receiving your Zippy order could look like: 

• Door Drop-off Delivery: Similar to what you’d expect from an app-based grocery delivery, Zippy can deliver your order to your apartment, front, side or back door, including behind gated access. 

• Assisted Delivery: Designed for our clients with mobility and/or lifting limitations, your Zippy shopper can bring your order inside your home and assist you with placing items where they need to go. 

• In-home Delivery: Available to our clients when their home is currently unoccupied, your Zippy shopper can unload items into your refrigerator, freezer, and counter as appropriate. 

• Garage Delivery: Clients with Electronic keypads for their garage can receive a secured delivery of their Zippy order to a designated area in the garage.

Zippy has multiple methods for clients to complete payment for their order and delivery. Please keep in mind that payment is required in advance or upon time of delivery unless there is an extenuating circumstance. Our payment methods include: 

• Credit/Debit Card (With processing fee)

• Cash

• Check 

• Venmo

• Paypal

• Zelle 

• Account Credits (Preloaded funds in your client account to shop with)